Customer Testimonials

The service department was friendly and welcoming. My first visit and Christian showed me around and walked me to the waiting area.

Thank you for the great service Brandon!

Went in this morning for a CarPlay connection issue and Irwin was able to assist right away with no wait time and help fix the problem. I truly appreciate the help and support!

I have the worst experience in this dealer ship. The person that did all the paper work,is not a honet person. He add charges without asking the buyers.if they want To add any extra insurance or anything else. He just added with out our consent He dint even ask me, if I WANT to add the honda care program. I can keep on a on ,Ihave more things to say,and im thinking to put a very bad review in jelp. To be honest .wors experience of all cars I been purchase in this honda dealer.

The sales associate and management were very helpful, and more than willing to negotiate fairly, and made the normsl hassle and stress of buying a new car a more customer friendly experience.

Efficient and seamless. Friendly and helpful

It was wonderful to work with this team! They made it easy and were very helpful.

Omar had a great persistence and did not expect to get approved for a new car

Great customer service—they are very patient and willing to answer questions and resolve any concerns you might have regarding the services you’re looking to sign up for. Thanks, Mike, Arnaldo, and Edgar!

Very positive experience. They understood what i wanted and they exceeded my expectations.

My service advisor is Brandon and always has been Brandon. Brandon is extremely professional, extremely knowledgeable, helpful, and does everything he can to accommodate customers for business.

Thank you for handling our request so quickly and accurately!!

Efficient, quick, and kept me updated the whole way through!

Isaiah Gonzalez, Daniel Ashkar, Hooman Keyban at Jerry Seiner Honda were exceptional and customer experience was all and more i expected. I’ve been in business over 39 years and I would hire all of these men. Your new loyal customers. Thanks again Gentleman Rodney C.Echeveste

Always do a great job. Thanks a million

Brandon my service advisor is always available for any questions or needs. He is the best!

Brought my CRV in for service last week. There was an unexpected recall that involved a software update for my car, was told everything would be about 4 hours. Brandon provided me with a Lyft back home instead of waiting. I returned to the dealership at noon by bicycle, and the car was ready. I really appreciate the accuracy of the service timeframe! A great service experience.

They listened to my needs and didn’t pressure me to do services that I felt didn’t make sense given my specific situation. They competently diagnosed the issues and resolved the ones I felt were necessary. My 21 year old Accord is running better than when I bought it used 4 years ago. Irwin was great and I highly recommend him!

(Translated by Google) Excellent service, Mike is very sociable, friendly, and dedicated to his work. (Original) Exelente servicoo Mike muy sociable amable y dedicaccion a Su trabajo

Great service . Ghonche was amazing

We always have a wonderful experience with Irwin Finelt at Honda! He consistently goes above and beyond to provide exceptional customer service. He is always friendly, professional, knowledgeable, and genuinely cares about his customers. He makes every visit a pleasant and stress-free experience. It's rare to find someone so dedicated to making sure their customers are well taken care of. We truly appreciate his hard work and outstanding service. Thank you, Irwin, for always taking such great care of us! Highly recommend!

My husband purchased a 2026 Honda CR-V hybrid from here - such an unfortunate experience. They are not helpful and professional at all. We had a technical glitch problem with the screen, it got frozen and disconnected from Apple CarPlay and can’t connect again. We brought the car for them to fix, and after bringing the car to Amir, he said they fixed the problem however it still continues. Never ever get any car from here if you dont wanna experience the things i did.. they care about you until you purchase the car and they behave as if you ... Read More

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Google - Nov 3, 2026

My husband purchased a 2026 Honda CR-V hybrid from here - such an unfortunate experience. They are not helpful and professional at all. We had a technical glitch problem with the screen, it got frozen and disconnected from Apple CarPlay and can’t connect again. We brought the car for them to fix, and after bringing the car to Amir, he said they fixed the problem however it still continues. Never ever get any car from here if you dont wanna experience the things i did.. they care about you until you purchase the car and they behave as if you are an alien. Careless and the most unprofessional dealer i have ever seen.

Great customer service! Irwin helped me and was very thorough in explaining what my car needed and was super honest about what was immediate attention and or what can wait until next appointment. I was waiting there and they provided coffee/donuts and lunch which was super nice! Thank you so much for taking care of my car! Until next oil change! 🙂

Last year, a friend and I purchased two vehicles here. Later, my friend facilitated the purchase of two more vehicles for other people. The dealership promised a free oil change for each vehicle my friend helped sell. My friend called the service department from Coronado to schedule this complimentary oil change, but upon arrival, they refused to honor it. Even after my friend explained the situation, the staff remained indifferent and unhelpful. This was a complete disappointment; furthermore, their service costs are higher than at other dealerships. I would not recommend this dealership.

Patrick was a dream to work with! We weren’t able to make it out to the actual dealership, but he was super communicative and quick to reply with any of our needs. He sent us amazing videos and photos to give us peace of mind that we were making the right choice with the car we chose, and he delivered it right at the time we requested. Everything looked exactly as he documented it for us and he made the entire process extremely simple. Even though this location isn’t conveniently located to us, we would definitely consider them ... Read More

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Google - Nov 2, 2026

Patrick was a dream to work with! We weren’t able to make it out to the actual dealership, but he was super communicative and quick to reply with any of our needs. He sent us amazing videos and photos to give us peace of mind that we were making the right choice with the car we chose, and he delivered it right at the time we requested. Everything looked exactly as he documented it for us and he made the entire process extremely simple. Even though this location isn’t conveniently located to us, we would definitely consider them in the future for how fantastic Patrick was.

⭐⭐⭐⭐⭐ An Exceptional Experience from Start to Finish! I drove an hour from my hometown to Jerry Seiner Honda in San Juan Capistrano specifically to meet Isaiah—and I’m so glad I did! Before making the trip, I had read several reviews praising his integrity, patience, and professionalism. I can now say that every wonderful word was well deserved! From our very first phone conversation, Isaiah was attentive, kind, knowledgeable, and refreshingly straightforward. He answered every question honestly and clearly, giving me the information I needed to make my own decisions without ever feeling pressured. From that initial phone call ... Read More

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Google - Oct 31, 2026

⭐⭐⭐⭐⭐ An Exceptional Experience from Start to Finish! I drove an hour from my hometown to Jerry Seiner Honda in San Juan Capistrano specifically to meet Isaiah—and I’m so glad I did! Before making the trip, I had read several reviews praising his integrity, patience, and professionalism. I can now say that every wonderful word was well deserved! From our very first phone conversation, Isaiah was attentive, kind, knowledgeable, and refreshingly straightforward. He answered every question honestly and clearly, giving me the information I needed to make my own decisions without ever feeling pressured. From that initial phone call to the test drive, the many questions, the price negotiations, and finally handing me the keys to the exact car I wanted, Isaiah was by my side every step of the way. He wasn’t simply selling me a car—he was genuinely looking out for my interests. I’ve purchased approximately a dozen cars in my lifetime, and I have never experienced this level of trust, integrity, and genuine care throughout the entire process. Isaiah is not only an outstanding salesperson but also a truly wonderful human being. I recommend him wholeheartedly. For the Dealership ⭐⭐⭐⭐⭐ An Exceptional Experience The entire team at Jerry Seiner Honda was magnificent. Edgar, the finance manager, and Louie, who helped finalize everything, were equally kind, professional, patient, and helpful. The environment was very clean and comfortable, showing all the TLC of exceptional customer care. It’s rare to find a business where everyone demonstrates such a strong commitment to honesty, professionalism, and treating people well—especially at a car dealership. My highest recommendation to Isaiah, Edgar, Louie, and the entire Jerry Seiner Honda team!

Brandon in the service department has been my service advisor for years, and he is the reason I still make the half hour drive after moving away from the area. His knowledge, honesty, and positive attitude set this dealership apart from any service experience I've had elsewhere. Their transparent pricing is also refreshing. I genuinely look forward to working with Brandon and the team to keep my vehicle running at its best. I also appreciate the tech's inspection video shared via text. Keep up the great work!

Always top notch service at Jerry Seiner Honda. I will only schedule my service with Christian Dilauro. I have had nothing but positive experiences from him and he absolutely goes above and beyond customer satisfaction. He tells you exactly what maintenance needs to be done, explains why it needs to get done and even tells you upcoming maintenance reminders to look out for and what are going to be coming due soon.if you are staying to get your service done hopefully you get the pleasure of experiencing the welcoming warm conversations that Diane gives you while she is on ... Read More

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Google - Oct 31, 2026

Always top notch service at Jerry Seiner Honda. I will only schedule my service with Christian Dilauro. I have had nothing but positive experiences from him and he absolutely goes above and beyond customer satisfaction. He tells you exactly what maintenance needs to be done, explains why it needs to get done and even tells you upcoming maintenance reminders to look out for and what are going to be coming due soon.if you are staying to get your service done hopefully you get the pleasure of experiencing the welcoming warm conversations that Diane gives you while she is on task taking care of the customers and the employees. She is there to give you water, make you a sandwich, bake you a fresh cookie and serves you with a smile. I have been coming here for over 10 years and these employees make it enjoyable to sit and wait for your car to be serviced! 10/10 would definitely recommend.

I had a great experience buying a car at Jerry Seiner Honda. Isaiah was the representative who helped me out from beginning to end, and he did a fantastic job. He was helpful, kind, thorough, and an absolute pleasure to work with. Very pleased with my car and the experience!

They do a great job!

Extremely Disappointing Experience! I visited Honda of San Juan Capistrano to purchase a 2026 Honda CR-V Hybrid and negotiated with a manager named Hooman Keyvan. Despite agreeing on a specific price, I discovered that the figures in the paperwork had been changed, seemingly in an attempt to charge me more than what we had agreed upon. Throughout the process, I experienced misleading statements, inconsistent explanations, and a complete lack of transparency. Even worse, the finance manager’s attitude toward me came across as racially discriminatory and extremely disrespectful. No customer should ever be treated differently because of their ethnicity or nationality. ... Read More

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Google - Oct 30, 2026

Extremely Disappointing Experience! I visited Honda of San Juan Capistrano to purchase a 2026 Honda CR-V Hybrid and negotiated with a manager named Hooman Keyvan. Despite agreeing on a specific price, I discovered that the figures in the paperwork had been changed, seemingly in an attempt to charge me more than what we had agreed upon. Throughout the process, I experienced misleading statements, inconsistent explanations, and a complete lack of transparency. Even worse, the finance manager’s attitude toward me came across as racially discriminatory and extremely disrespectful. No customer should ever be treated differently because of their ethnicity or nationality. Honesty, transparency, and respect should be the bare minimum in any dealership. Unfortunately, I experienced none of these. My advice: Do not simply trust the prices you are quoted. Carefully review every document and question every single charge before signing anything. I have completely lost my trust in Honda of San Juan Capistrano. Based on my experience, I absolutely do not recommend this dealership.

We purchased a total of four vehicles from this dealership in 2025. At the time of purchase, the manager, Hooman Keyvan, personally promised one complimentary oil change for each vehicle. However, only two free oil changes were honored. When I returned today, I was told that we had no remaining complimentary services and was charged $129 for an oil change that costs $69 at other locations. A trustworthy business should stand behind its promises, even after the sale is completed. Unfortunately, our experience has been the exact opposite. They treat customers exceptionally well when trying to sell a vehicle, but once the sale ... Read More

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Google - Oct 29, 2026

We purchased a total of four vehicles from this dealership in 2025. At the time of purchase, the manager, Hooman Keyvan, personally promised one complimentary oil change for each vehicle. However, only two free oil changes were honored. When I returned today, I was told that we had no remaining complimentary services and was charged $129 for an oil change that costs $69 at other locations. A trustworthy business should stand behind its promises, even after the sale is completed. Unfortunately, our experience has been the exact opposite. They treat customers exceptionally well when trying to sell a vehicle, but once the sale is finalized, their promises seem to mean nothing. My friends had warned me about this dealership, but I chose to give them the benefit of the doubt. Now I understand exactly what they meant. As a customer who purchased four vehicles from this dealership in 2025, I feel completely misled and betrayed. They have lost my trust and my future business. I deeply regret purchasing vehicles here and would strongly advise others to think twice before doing business with this dealership.

It was a really good and swift experience for my first time buying a car! Isaiah was very easy to work with and kind which gave me an overall great experience! Arnie was also a very wonderful person to work with. He ended up dropping down our interest rate by one and added extended warranty. The experience was fast and extremely reliable

So glad my windshield wipers were fixed appreciate such great service.

Christian set up the maintenance plan and my CR-V was taken into the shop to be maintained. I had to leave after two hours and Christian arranged to have me ready to leave on time. In the meantime, Diane looked after us customers in the waiting room. My car had the air filter and lube oil replaced and a thorough inspection done. Brakes were good and fluids were within spec. It was good to go till next inspection. Thank you Jerry Seiner Honda.

Our experience was wonderful! All the staff were so friendly & helpful. From sales to finance they took such great care. They made the experience easy & amazing for our daughter as it was her first car. I can not thank or praise everyone there enough. Also my husband & I have purchased many cars before but this was by far the best & fastest transaction ever & that’s all because of your staff! Thank you very much👏👏👏👏

Isaiah is the best salesman, we talked on the phone and when i went yesterday he already had put aside the cars we talked for a test drive, super helpful and did everything to get us the best deal, walked out with new 2026 Honda Civiv Hatchback sport😝

Appointment was easy to make, drop off and pickup was very efficient. Did try to upsell an unneeded fuel system service but was. It high pressure.

I bought my car from this dealership, & I always go back there for all the routine maintenance as they give me confidence that my car will be properly taken care of! My service advisor Enrique is awesome. And!- not only was my car given a pristine wash, they also vacuumed the inside! Highly recommend Seiner!

Very easy dealing, no pressure , but very detailed

Isaiah helped me and he was very kind and gracious. I wanna leave him a five star review and I recommend him.

My experience at this specific honda dealership was super great, I appreciate the help and assistance that i was given.

Car service was excellent.

I've been going to this dealer for about 5 years now. They've always been fair-priced, great-quality work, and the same staff is consistently there. They also talk to you like a real person in the service department. This is probably the first car dealership that didn't make me want to shop around, and I really appreciate that!

Easy to get service appointment. Brandon went over the details of my service & called on a few additional items I needed to have done. Overall a great experience.

⭐⭐⭐⭐⭐ My mom and I (Morgan) had an AMAZING experience working with Landon at Honda! He was professional, helpful, and made the entire process smooth and stress-free. What we appreciated most was that he worked directly with us and didn’t make us go through a middleman. He made things straightforward, communicated clearly, and respected our time. It was refreshing to work with someone who made the process easy, fun and transparent without unnecessary extra steps. Thank you, Landon, for your excellent customer service and for making our experience such a positive one! We highly recommend asking for Landon if you’... Read More

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Google - Oct 22, 2026

⭐⭐⭐⭐⭐ My mom and I (Morgan) had an AMAZING experience working with Landon at Honda! He was professional, helpful, and made the entire process smooth and stress-free. What we appreciated most was that he worked directly with us and didn’t make us go through a middleman. He made things straightforward, communicated clearly, and respected our time. It was refreshing to work with someone who made the process easy, fun and transparent without unnecessary extra steps. Thank you, Landon, for your excellent customer service and for making our experience such a positive one! We highly recommend asking for Landon if you’re shopping for a vehicle at Honda. He truly made a difference in our experience! 👏 My mom and sister are the next ones to purchase a car with Landon😁🎉

Great service

Maintenance on my car was done in a timely manner. Staff is very friendly

Spent $2k on service and recommended services and they can’t even vacuum the entire car. I might be old school but feel if you spend that kind of money you should have some “white glove” treatment and quality. You walk in and you have to ask someone to help you. No one is willing to just help. If the service advisors don’t know who you are they are not going to look up because it doesn’t benefit them.

Absolutely no communication and wait time unacceptable even though I had an appointment. Rude service. Other customers waiting were experiencing the same.

STAY FROM THIS DEALERSHIP!!! Absolutely NO STARS!! Do not go here unless you want to get ripped off. Do not give this dealership your money or your business. Customers deserve clear pricing, straightforward answers, and a deal they can feel confident signing. Read every line, question every charge, and get an independent opinion before committing to anything here. No vehicle is worth years of regret. There are plenty of other dealerships to choose from. Keep looking. This place is absolutely not recommended.

I've asked them so many times to stop calling me. Please take me off your call list. It makes me not want to purchase from them when I'm ready to buy a new car. Geez.

It was horrible!!! Service department was horrible I made an appointment for a less than 20 minute recall & i was there over 2 hours- I will never return!!!

AVOID this dealership. They gave me an out-the-door price in writing, then changed the price by around $3,000 once I showed up in person. This was not a misunderstanding or an estimate. I specifically asked for the OTD price beforehand, received it in writing, and made my decision to go there based on that number. Once I arrived, they completely changed the deal and tried to charge me thousands more than what they had already confirmed. I know car dealerships play games with pricing sometimes, but this was way beyond that. What they did is an incredibly dishonest and scammy way ... Read More

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Google - Aug 16, 2026

AVOID this dealership. They gave me an out-the-door price in writing, then changed the price by around $3,000 once I showed up in person. This was not a misunderstanding or an estimate. I specifically asked for the OTD price beforehand, received it in writing, and made my decision to go there based on that number. Once I arrived, they completely changed the deal and tried to charge me thousands more than what they had already confirmed. I know car dealerships play games with pricing sometimes, but this was way beyond that. What they did is an incredibly dishonest and scammy way to do business. If a dealership is willing to put one price in writing just to get you through the door and then refuse to honor it once you’re there, I would not trust anything they tell you. I’m leaving this review so other buyers know what they may be walking into. Do not trust the price they quote you beforehand. I would seriously avoid this place.

Thank you, Jerry Seiner Honda, for wasting my time and an almost 160-mile round trip. If I could give zero stars, I would. DO NOT GO TO JERRY SEINER HONDA. THEY DID NOT HONOR THE PRICE THEY GAVE ME IN WRITING. I had an extremely frustrating experience with this dealership. Like I have never been to a dealer like this absolutely insane. Before I went there, I confirmed multiple times with a salesperson named Gabriel that $28.7k was the final out-the-door price for the Honda I wanted to buy. I made it very clear that I would be driving almost 80 ... Read More

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Google - Aug 16, 2026

Thank you, Jerry Seiner Honda, for wasting my time and an almost 160-mile round trip. If I could give zero stars, I would. DO NOT GO TO JERRY SEINER HONDA. THEY DID NOT HONOR THE PRICE THEY GAVE ME IN WRITING. I had an extremely frustrating experience with this dealership. Like I have never been to a dealer like this absolutely insane. Before I went there, I confirmed multiple times with a salesperson named Gabriel that $28.7k was the final out-the-door price for the Honda I wanted to buy. I made it very clear that I would be driving almost 80 miles from Los Angeles, so I specifically asked him to confirm the price before I made the trip. He confirmed the price with me, and I had the numbers in writing. After I drove all the way there and waited about 30 minutes, a whatever sales manager came over and told me that they could not do the price I had been promised. When I explained that the $28.7k OTD price had already been confirmed in writing by their salesperson, the manager seemed shocked, but they still refused to honor it. I was given no reasonable explanation for why they suddenly could not honor the deal. So basically, I drove almost 80 miles because of a price their salesperson repeatedly confirmed, arrived ready to purchase the car, waited at the dealership, and then was simply told that the written offer would not be honored. What makes this worse is that there was barely any apology or concern about the fact that they had wasted my time and made me drive such a long distance based on information they provided. If a dealership cannot stand behind a price that its own salesperson repeatedly confirms in writing, I personally would not trust doing business with them.

Came here to buy a car the other day, after some talking a price was agreed on. We shook hands and agreed again on price, filled out and signed paperwork, asked and confirmed again for price and what I wanted, everything was good. We where in agreement with the final sale price of the car (the final out the door price) everything was still good, I get to the financing office and all of a sudden I have to pay several thousand dollars more. I reminded them that that is not the final price we had agreed on, they said ... Read More

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Google - Aug 4, 2026

Came here to buy a car the other day, after some talking a price was agreed on. We shook hands and agreed again on price, filled out and signed paperwork, asked and confirmed again for price and what I wanted, everything was good. We where in agreement with the final sale price of the car (the final out the door price) everything was still good, I get to the financing office and all of a sudden I have to pay several thousand dollars more. I reminded them that that is not the final price we had agreed on, they said there must of been miscommunication (after confirming several times) then when I refused to buy the car I was told I was wasting their time and their sales person's time. Very bad experience over all.

This review is for Aoudi only. I had been working with Mike who was out the day I decided Tod top by. I was partnered with Aoudi who had a customer already (no biggie I understand). He was very rude from the beginning. He said “I’ll be helping you”, no handshake or good morning, and started using his phone to fill something out. No “excuse me I have a client let get you someone else”. After the rude greeting, I stood there for minute until, decided to introduce myself, and asked if we can be helped by someone else. ... Read More

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Google - Jul 16, 2026

This review is for Aoudi only. I had been working with Mike who was out the day I decided Tod top by. I was partnered with Aoudi who had a customer already (no biggie I understand). He was very rude from the beginning. He said “I’ll be helping you”, no handshake or good morning, and started using his phone to fill something out. No “excuse me I have a client let get you someone else”. After the rude greeting, I stood there for minute until, decided to introduce myself, and asked if we can be helped by someone else. I was then introduced to Jennifer who was amazing. Unfortunately, based off his rude introduction I decided to purchase elsewhere. Maybe the dealership would have had amazing customer service overall.

2026 Honda Prelude -What a waste of time. They copied my license got my phone # we went for the test drive and i didnt even get to drive the car. They have some absurd policy where customers cant drive the car because it would put miles on the car, so the cars getting miles with the salesman driving too they dont magically drop of because hes an employee. 🤔. Then the guy says wanna run the numbers I'm like no I didnt even drive the car who would buy a vehicle without driving it. A coworker or supervisor says lots of ... Read More

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Google - Jun 13, 2026

2026 Honda Prelude -What a waste of time. They copied my license got my phone # we went for the test drive and i didnt even get to drive the car. They have some absurd policy where customers cant drive the car because it would put miles on the car, so the cars getting miles with the salesman driving too they dont magically drop of because hes an employee. 🤔. Then the guy says wanna run the numbers I'm like no I didnt even drive the car who would buy a vehicle without driving it. A coworker or supervisor says lots of people do. There's no way in hell I'm running numbers having no idea how it steers how the suspension feels the feel of the pedal under my foot the braking, the visibility in a rear view and side mirrors these are things I need to know and cant experience from the passenger seat. I gave a 1 star because the Asian salesman Gary was super welcoming and genuine. I've had 4 Bmws this was a real contender for my next car but after today I think I ll consider something else. The 1st prelude I saw was in a showroom and the second wasn't but I wasn't allowed to drive it. I'm 41 and live in CDM I dont know what would stop me from a test drive I even have a clean driving record. Goodluck and Godspeed if you go here.

WARNING: Stay FAR away from this dealership unless you want to be lied to, manipulated, and completely screwed over. I bought a vehicle from this dealership, signed ALL financing paperwork, completed the deal, and drove the car home. I had the vehicle for AN ENTIRE MONTH before the dealership suddenly called me back in claiming the financing “fell through.” Their solution? Force me into a completely different loan at nearly TRIPLE the original interest rate I already signed for. How is this even legal? This dealership waited an entire month after the sale was finalized to pull this scam. They ... Read More

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Google - May 13, 2026

WARNING: Stay FAR away from this dealership unless you want to be lied to, manipulated, and completely screwed over. I bought a vehicle from this dealership, signed ALL financing paperwork, completed the deal, and drove the car home. I had the vehicle for AN ENTIRE MONTH before the dealership suddenly called me back in claiming the financing “fell through.” Their solution? Force me into a completely different loan at nearly TRIPLE the original interest rate I already signed for. How is this even legal? This dealership waited an entire month after the sale was finalized to pull this scam. They bait customers in with one deal, get signatures, hand over the car, then come back later trying to pressure people into much worse financing terms after they are already emotionally and financially invested. When I refused to let them take advantage of me, I literally had to leave the car there and walk away with nothing. Imagine buying yourself a birthday present, thinking everything is finalized, only to have a dealership yank it away weeks later because they suddenly want to make more money off you. These are some of the most unethical, shady, and disgusting business practices I have ever seen from a dealership. They clearly do not care about honesty, transparency, or their customers whatsoever. Do NOT trust anything they tell you until every single detail is independently verified. Better yet, save yourself the stress and go literally anywhere else. There are plenty of dealerships out there that don’t play games with people’s lives and finances. This experience completely destroyed any trust I had in this dealership and honestly in the Honda brand as a whole.

I purchased a 2021 Odyssey from Jerry Seiner Honda on February 18th. About a week after the purchase I noticed very weak airflow from the rear vents. I took the vehicle to a shop, and they documented significant pet hair contamination throughout the interior, including within the HVAC system. The tech noted that pet hair was visibly discharging from the vents, indicating a restriction in the ducting. The repair required removal of matted, damp dog hair from the rear HVAC ducting, which restored normal airflow. The total cost for the repair and diagnostic was over $1000. I reached out to the dealership ... Read More

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Google - Apr 10, 2026

I purchased a 2021 Odyssey from Jerry Seiner Honda on February 18th. About a week after the purchase I noticed very weak airflow from the rear vents. I took the vehicle to a shop, and they documented significant pet hair contamination throughout the interior, including within the HVAC system. The tech noted that pet hair was visibly discharging from the vents, indicating a restriction in the ducting. The repair required removal of matted, damp dog hair from the rear HVAC ducting, which restored normal airflow. The total cost for the repair and diagnostic was over $1000. I reached out to the dealership before the repair to weight my options, but did not receive a response before a scheduled repair. After providing documentation and photos, the dealership only offered to reimburse the diagnostic cost and then stopped responding altogether. I understand the vehicle was sold as-is, but this appears to have been a pre-existing condition that was missed during inspection and significantly affected the usability of the vehicle shortly after purchase. This obstruction was clearly missed in their 100+ point inspection for a used car sale. I’m disappointed in the lack of follow-through and communication after initially being told they would “make things right.”

They diagnosed by the 2nd day, the starter, because the first day the starter was not giving a problem. Almost $1200 on a Civic, something so simple. I have done it myself on a Pilot.

To expensive and did not repair the issue but asked me to come back to pay for a Evaluations of the issue $550 to change a fan belt,

They pulled out my filter and then left a mess all over the floor and seat. Overpriced oil change and services.

Drove two hours from Los Angeles to see a car after having my appointment confirmed five times, only to arrive and be told the car was not ready. I waited 30 minutes just for a salesman to show up, then another hour being told the car was “on the way.” In the end, I was informed the car still wasn’t ready. I insisted on seeing it anyway — the car was a complete mess and smelled heavily of smoke. The experience was extremely unprofessional and rude. After reading other reviews, it’s clear this has been an ongoing issue for years. ... Read More

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Google - Feb 3, 2026

Drove two hours from Los Angeles to see a car after having my appointment confirmed five times, only to arrive and be told the car was not ready. I waited 30 minutes just for a salesman to show up, then another hour being told the car was “on the way.” In the end, I was informed the car still wasn’t ready. I insisted on seeing it anyway — the car was a complete mess and smelled heavily of smoke. The experience was extremely unprofessional and rude. After reading other reviews, it’s clear this has been an ongoing issue for years. Stay away from this place.

I inherited a Honda Civic and thought about trading it in for a new Accord. I was browsing on this dealership website and before I realized it, I had authorized them to pull my credit. My score was 784. They bombarded me with phone calls, text messages and emails for a month. I was recuperating from surgery and did not have time to follow up with them. Today I got a NASTY letter from them stating they have now DENIED my credit. No reason given. I guess if you look around on their website and don't come in, they deny ... Read More

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Google - Jan 31, 2026

I inherited a Honda Civic and thought about trading it in for a new Accord. I was browsing on this dealership website and before I realized it, I had authorized them to pull my credit. My score was 784. They bombarded me with phone calls, text messages and emails for a month. I was recuperating from surgery and did not have time to follow up with them. Today I got a NASTY letter from them stating they have now DENIED my credit. No reason given. I guess if you look around on their website and don't come in, they deny your credit in retaliation even with a FICO of 784. What kind of business does that? All they have accomplished is to guarantee that I will never buy a car from that store. The smarter thing to do would be offer me a "sweetner" to get me to come in. It's ironic because I was thinking of going in to take a look at what they have. But now they have burned that bridge forever. I would urge that you DO NOT authorize a credit pull. from Jerry Steiner Honda. Even with great credit, if you don't follow through Jerry Seiner will retaliate and send you a nasty letter. If I do decide to trade in my Civic on a new Accord it won't be with this store!!! The reply from the dealer is an incorrect interpretation of the regulation. The law they are referring to requires notification of an ADVERSE ACTION on the loan request. In this case, there was no adverse action. I just didn't get around to visiting the store. There is no specific federal rule that says every credit pull must trigger a denial letter just because you didn’t end up buying the car within 30 days.

The people are friendly, the prices are not. Brought my car here due to steering problems in my civic that I couldn’t troubleshoot on my own. Saw my car sit in the lot for 3 1/2 hours an was told it was going to cost 700 dollars. I told the man serving me the most I’ll go is 300, which he worked with. The part took about 25 minutes to replace and cost about 75 dollars, they were trying to charge me 625 dollars for a 25 minute job. I also saw the mechanic on his phone speeding through the parking lot in my car.

Scheduled an appointment for 11:00 a.m, yo have my Civic checked for possible recall service. I had to wait for my car. I was told 11:00 was the drop off time and not the service time and my car had to wait in the queue. All they had to do was LOOK AT THE WHEEL and know if it was needing recall service. I was told it would probably take 30-45 minutes. Hour later assigned service person came and told me the wheel wasn’t the one that was on the recall. He then told me three other things that needed ... Read More

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Google - Jan 13, 2026

Scheduled an appointment for 11:00 a.m, yo have my Civic checked for possible recall service. I had to wait for my car. I was told 11:00 was the drop off time and not the service time and my car had to wait in the queue. All they had to do was LOOK AT THE WHEEL and know if it was needing recall service. I was told it would probably take 30-45 minutes. Hour later assigned service person came and told me the wheel wasn’t the one that was on the recall. He then told me three other things that needed service. I didn’t go in for a vehicle inspection. One of the three suggestions was the panel under the car was missing two bolts and it could be a problem if it was very windy. I told him to put in the bolts. Another 30 minutes later and I noticed my car was brought up to be picked up but no one came to get me do I hit up and found my service manager. He told me they found a third bolt needed and replaced it. The first two bolts were $12 for both and the third bolt $9. I should have been in and out of there in less than thirty minutes since all they had to do was look at the wheel. One and one-half hours later and I was okay to go. I’ve been going to Ocean Honda for twenty years. I will only go back if Christian is my service manager.

BE CAREFUL with this dealership. We used to really like them, but I believe the dealership has since changed ownership. They told us we needed to replace a cylinder in the engine and quoted $7,000 for the repair. After we said we would come pick up the car, they suddenly mentioned they could “probably” reduce the cost to $3,000, but needed to check with their manager. We took the car to a different mechanic up the road. Although the computer showed the same engine code, he actually test-drove the vehicle and confirmed it wasn’t overheating, making it unlikely to be the ... Read More

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Google - Dec 5, 2025

BE CAREFUL with this dealership. We used to really like them, but I believe the dealership has since changed ownership. They told us we needed to replace a cylinder in the engine and quoted $7,000 for the repair. After we said we would come pick up the car, they suddenly mentioned they could “probably” reduce the cost to $3,000, but needed to check with their manager. We took the car to a different mechanic up the road. Although the computer showed the same engine code, he actually test-drove the vehicle and confirmed it wasn’t overheating, making it unlikely to be the issue Jerry Seiner Honda described. It wasn’t. He replaced the spark plugs for $280, and the car has been running great for over two weeks.

DO NOT, I REPEAT, DO NOT BUY YOUR CAR FROM HERE! THE SALES PEOPLE ARE LIARS! I purchased a car from them in June and the salesperson, Miguel (who no longer works there) told me when buying my car (2025 Civic Sport) that I would be able to start my car using my phone (HondaLink), guess what, you're not because the trim level of my car is not compatible. He also promised me that he would FILL UP MY GAS TANK up to 3x if I called him to let him know I was coming. I went there to do ... Read More

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Google - Nov 20, 2025

DO NOT, I REPEAT, DO NOT BUY YOUR CAR FROM HERE! THE SALES PEOPLE ARE LIARS! I purchased a car from them in June and the salesperson, Miguel (who no longer works there) told me when buying my car (2025 Civic Sport) that I would be able to start my car using my phone (HondaLink), guess what, you're not because the trim level of my car is not compatible. He also promised me that he would FILL UP MY GAS TANK up to 3x if I called him to let him know I was coming. I went there to do my complimentary oil change (the only thing they were good for) talked to the manager to ask if Miguel was there because he said he was going to fill up my gas tank and was told he no longer works there. They employ liars. I WOULD GIVE O STARS IF I COULD.

Terrible experience, which is what I’ve come to expect taking my Honda’s in for service here. I bought my car certified pre-owned less than two years ago. I’ve serviced the vehicle regularly at the dealer, but of course they waited until the warranty expired to suddenly discover $2,000.00 worth of repairs. It’s hard to believe all these problems manifested in such a short period of time, but that’s the story they gave me. If you like the feeling of getting ripped off, you should check it out for yourself.

I recently purchased a Nissan Aryia from Honda dealership in San Juan Capistrano. Very disappointing and discouraged to do any other purchases ever at this dealership. We are thinking to buy very soon a new Honda CRV. Our cars are over 10 years old and it is about time for a change. But because of their sales manager Alex, we'll visit another Honda dealership.

1 Star (only because i had to). Paid $259 for a diagnostic and electrical repair and drove away partially fixed. Extremely disappointed. If you had any worth, you'd bring it back in and fix the whole problem.

Bought a car at Jerry Steiner and was hoping for a better experience. The sales manager Hooman was sneaky. For example after including lo-jack initially, in the end it was not included. Also offering slightly more for a trade-in he would then reduce it on the next turn. Filing fees were also more than the DMV fees so check beforehand. It took 4.5 hours that were stressful.

While we were happy on the day of purchase, that quickly changed after the fact... We purchased a 2026 Passport Trailsport in early August. Due to the fact that we live 2+ hours away, and this was the closest dealership who received the vehicle in the color we wanted, we asked if it could be held for a day until we could make the drive out to make the purchase. The manager told the salesman we were dealing with that they would require a $500 hold, which would not be part of the down payment and would be refunded upon purchase. The day ... Read More

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Google - Oct 13, 2025

While we were happy on the day of purchase, that quickly changed after the fact... We purchased a 2026 Passport Trailsport in early August. Due to the fact that we live 2+ hours away, and this was the closest dealership who received the vehicle in the color we wanted, we asked if it could be held for a day until we could make the drive out to make the purchase. The manager told the salesman we were dealing with that they would require a $500 hold, which would not be part of the down payment and would be refunded upon purchase. The day of the purchase, we were told the hold would be refunded to our credit card account within 3-5 days. Multiple phone calls, emails and texts for six weeks, before being ghosted, and we still don't have our refund after more than 2 months. I'm now disputing the charge with the credit card company, since I cannot even get my calls returned anymore. Extremely disappointing! Do better Seiner Honda!

Horrible service. Manager extremely rude. They inflate car prices with add ons and the manager laught when you ask about them. The manager does not act like a professional person. Cars have 5-6k on add ons that no one ask for. They think they are making you a favor by even talking to you. Worst experience with a Honda.

Horrible ownership. I miss ocean honda. Stupid that you have to put a deposit down on a loaner car and only can use 50 miles a day. Anything after that they charge you now. Also you can't even use fastrak on the loaner cars. I definitely will not be buying another vehicle from the dealership.

Booked a service appointment through chat feature. No record of it at service center.

Parts department needs to get their act together. I went there to get touch up paint and was told it had to be special ordered and would be in on Wednesday. I came back Wednesday and they did not have it because someone dropped the ball and didn't order it. So, they said they would special order it if I paid in advance, and it would be in the next day. I couldn't get back there for a few days, and when I did, they gave me the wrong paint!!! Said they mixed it with another customer. So, ... Read More

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Google - Sep 9, 2025

Parts department needs to get their act together. I went there to get touch up paint and was told it had to be special ordered and would be in on Wednesday. I came back Wednesday and they did not have it because someone dropped the ball and didn't order it. So, they said they would special order it if I paid in advance, and it would be in the next day. I couldn't get back there for a few days, and when I did, they gave me the wrong paint!!! Said they mixed it with another customer. So, now, I have to go for a 4th time to pick up the right paint, a distance of 15 miles each way. To say the least, I am very disappointed in this type of service.

I would never recommend this place to nobody. I bought a brand new car 2025 Honda Civic sport. A guy named Preston sold me the car, he made it seem like we were buddies and he would do anything to help me but roughly 2,000mi later the car started making a grinding noise after start up. I text Preston about the issue he did little to No helping me with the problem and even started ignoring my text after some time of having the same problem with my brand car. And I know they're not that busy. They're literally ... Read More

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Google - Sep 8, 2025

I would never recommend this place to nobody. I bought a brand new car 2025 Honda Civic sport. A guy named Preston sold me the car, he made it seem like we were buddies and he would do anything to help me but roughly 2,000mi later the car started making a grinding noise after start up. I text Preston about the issue he did little to No helping me with the problem and even started ignoring my text after some time of having the same problem with my brand car. And I know they're not that busy. They're literally running out of business. They closed down half their lot, and change their dealership name I wonder why...

THE WORST DEALERSHIP I'VE EVER BEEN TO!!!!!! BEWARE! Sales and service are terrible! All they do is lie and try to scam you. I wish I would've followed my first mind and never purchased a vehicle from them. One of the biggest regrets of my life! Brand new car already having issues below 1,000 miles and they have the audacity to try to talk to me like I'm stupid. If I could I would resend my contract because the experience with this dealership was that awful.

Friendly staff and nice waiting area. The low score is a result of the recommended repairs called out by the service department. I was given a photo of a puddle underneath my vehicle and an oil leak was indicated. There is absolutely no oil leak of that magnitude leaving a huge puddle under my van. This has never occurred where I park the vehicle (nor any indication of an oil leak) and is clearly a bogus photo. Perhaps it was water from the air conditioner but I resent having such a blatantly false repair called out--$245 just to diagnose it. ... Read More

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Google - Aug 21, 2025

Friendly staff and nice waiting area. The low score is a result of the recommended repairs called out by the service department. I was given a photo of a puddle underneath my vehicle and an oil leak was indicated. There is absolutely no oil leak of that magnitude leaving a huge puddle under my van. This has never occurred where I park the vehicle (nor any indication of an oil leak) and is clearly a bogus photo. Perhaps it was water from the air conditioner but I resent having such a blatantly false repair called out--$245 just to diagnose it. This is simply upselling. I was hoping the change from Ocean to Jerry Seiner would have been a return to the stellar service I received when the dealer as Weslow. No such luck and I will not be returning here for service.

Do not get your vehicle serviced here. Vehicle returned in worse condition than it was. Had zero leaks now it magically has all these leaks and wont even start after I drove it to the dealer. They failed to tell me it wouldn’t even start after I refused the service this morning. Overpriced service, better off finding a trustworthy mechanic who wont try to rob you of your money. Over priced labor and parts.

While my sales representative was friendly and professional, my overall experience at Jerry Seiner Honda of San Juan Capistrano was extremely disappointing due to the finance department’s repeated misinformation and lack of follow-through. In early June, I was falsely told that my new Honda did not come with complimentary maintenance. After I brought it up myself, the finance rep changed their story and claimed it only included a one-time oil change — which is also false. Jerry Seiner Honda’s own site, clearly states that all new Honda vehicles include 2 years or of pre-paid maintenance. To make matters worse, I ... Read More

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Google - Jul 28, 2025

While my sales representative was friendly and professional, my overall experience at Jerry Seiner Honda of San Juan Capistrano was extremely disappointing due to the finance department’s repeated misinformation and lack of follow-through. In early June, I was falsely told that my new Honda did not come with complimentary maintenance. After I brought it up myself, the finance rep changed their story and claimed it only included a one-time oil change — which is also false. Jerry Seiner Honda’s own site, clearly states that all new Honda vehicles include 2 years or of pre-paid maintenance. To make matters worse, I was promised a refund for the remaining balance of my HondaCare extended warranty from my previous vehicle, since it hadn’t expired. The finance team said they would take care of it. It’s now been over two months, and I’ve received no refund and no response despite multiple follow-ups. The dealership has essentially ghosted me. Because of this, I’ve had to escalate the issue to Honda corporate. I no longer trust the finance department at this dealership and would caution anyone considering a purchase here to triple-check everything, get details in writing, and verify with Honda directly. This experience was not what I expected from a brand like Honda.

Worst customer experience. I called to make an appointment for a RECALL on my car. A woman answered and already sounded really bothered. I gave her my information and she said they didn’t have the recall piece I need. She said she would call me back once they have it and when I wanted to ask how long itll take, she hung up on me. It’s been over a month and I never got a call back. I decided to call the Honda in Irvine and they right away made the appointment and even sent me a text ... Read More

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Google - Jul 19, 2025

Worst customer experience. I called to make an appointment for a RECALL on my car. A woman answered and already sounded really bothered. I gave her my information and she said they didn’t have the recall piece I need. She said she would call me back once they have it and when I wanted to ask how long itll take, she hung up on me. It’s been over a month and I never got a call back. I decided to call the Honda in Irvine and they right away made the appointment and even sent me a text message with all the information. Get it together.

Had a $38 airbag cutoff switch replaced on my 2020 Accord. Dropped the car off at 8:00 AM, got the call it was ready by 10:26 AM — including a wash and short test drive. The service was quick, but I was charged $480 in labor, which works out to over $240/hour based on actual time spent. No diagnostics, no breakdown of hours, no clear justification for the charge. Feels like price gouging. I expected better transparency from a Honda dealership. Won’t be returning.

Please stay away from this dealership, Claire the sales person will ruin your day. She will give you the worst prices ever will also make you feel unwelcome and judge you from head to toe. My wife and I have been shopping for a car for a while now and this has to be the worst experience we have ever gotten from any sales person. The attitude, the way she spoke to us was completely unprofessional. She makes you feel stupid for asking any questions. The only reason we are giving a one star is because when we first got ... Read More

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Google - Jun 26, 2025

Please stay away from this dealership, Claire the sales person will ruin your day. She will give you the worst prices ever will also make you feel unwelcome and judge you from head to toe. My wife and I have been shopping for a car for a while now and this has to be the worst experience we have ever gotten from any sales person. The attitude, the way she spoke to us was completely unprofessional. She makes you feel stupid for asking any questions. The only reason we are giving a one star is because when we first got there, we spoke with Marilu she actually gave us amazing customer service. She definitely made us feel welcome answered any questions we had. You can see it in Marilu face that she was happy to help us but once Claire took one look at us and everything went downhill from there. Did not work with the price we wanted she did not even attempt to come close to the prices we wanted we only got attitude, sarcasm and being a smart ass from her for not wanting to pay her price. You really made us feel sick to our stomach.

First of all, I was disappointed that, there was no coupons for an oil change, compare to Ocean Honda Irvine. Second is that no more shuttle service that used to be provided to my home address. And finally, the price of 104$ for only oil change is too high.

I scheduled service for an AC vent issue. The person I dealt with was very short with me and unfriendly. I took a walk to eat something and my car was sitting out front like it was done when I came back. So I went inside and waited and waited. The Car Status Tracker even said my car was being serviced. I finally asked for an update and the unfriendly employee claims to have sent me a message that the part was back ordered and I could just take my car. I will never go to this dealership again.

Bought a 2016 Cadillac ELR from this dealership in 2023 from it's old management. Come to find out I'm missing a document regarding service that states service contract and expiration. I keep all documents in the glove compartment. Every service record, receipt, sale, contract, warranty, and I don't have a copy of their so called service contract. Long story short, drove 300+ miles from 29 Palms and back to get a oil change and tire rotation and was pretty much told "because you don't have this expired document, which you should have read, we can't help you". ... Read More

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Google - Jun 19, 2025

Bought a 2016 Cadillac ELR from this dealership in 2023 from it's old management. Come to find out I'm missing a document regarding service that states service contract and expiration. I keep all documents in the glove compartment. Every service record, receipt, sale, contract, warranty, and I don't have a copy of their so called service contract. Long story short, drove 300+ miles from 29 Palms and back to get a oil change and tire rotation and was pretty much told "because you don't have this expired document, which you should have read, we can't help you". So much for understanding and customer support. Beware and avoid Felix Rodriguez. For service members in the military, be weary of this establishment.